Our Story

Every great hotel has a story.

For some, it begins with land that has been in the family for generations. For others, it starts with a dream to create something meaningful for the future. Whatever the beginning, every remarkable property reflects the passion, values and vision of its owner. 

Chris McIntosh has always believed that.

After decades leading luxury hotels and resorts around the world, Chris could have settled anywhere. Instead, he chose Ubud after visiting over 30 times throughout his life. Bali became more than a destination. It became his second home.

What inspired him most was not only the beauty of the island, but the people behind its hospitality. He met owners who had created extraordinary places filled with character, culture and heart. Yet many were not reaching their full potential because they lacked the international systems, strategy and operational support needed to compete with global brands.

Maju Services was created to help bridge that gap.

Today, the company as part of The Maju Group is led by Arif Maulana, whose deep understanding of Indonesian hospitality is strengthened by Chris' experience and mentorship. Arif and his team help independent hotels and resorts achieve international standards while protecting the identity that makes each property unique.

We believe success should never come at the expense of authenticity. The world's leading hotel brands have mastered consistency and exceptional guest experiences. Independent resorts already possess something even more valuable. They have a soul, a family story and a genuine connection to place. Our role is to help those strengths shine.

We begin by listening. We want to understand your story, your vision and what you hope your property will become. From there, we work beside you to build stronger operations, memorable guest experiences and sustainable growth reflecting your ambitions.

Hospitality has always been about people. It is about creating places families are proud to own, teams are proud to be part of and guests remember long after they return home.

If your property has a story, we would be honoured to hear it. Together, we can help more people experience what makes it truly special.